Managed IT Helpdesk

Our round-the-clock helpdesk support lets your IT team focus on the most important tasks.

Netmoxie’s Managed IT Helpdesk gives growing businesses continuous technical support. By forming a partnership with your IT team, Netmoxie can help minimize distractions and keep your IT team focused on higher-level tasks. Our team is dedicated to your business, so your employees can count on faster resolution times and you’ll see fewer technical interruptions in your day.

Our co-managed IT solution provides a dedicated 1-800 live point of contact, so you can reach skilled Level I and II support technicians 24/7.

Our Helpdesk is here for:

  • Basic “how-to” questions
  • Windows-based workstation and application support
  • Network and Internet connectivity issues
  • User adds, moves and changes
  • Administration of MS Exchange or hosted email
  • Support for connectivity, POS, OS Remove Access, peripherals, spyware and anti-virus applications
  • And more

You can count on:

  • 90% of calls answered within 180 seconds
  • 90% of covered non-break fix calls closed during your first call
  • A response to 90% of all electronic requests within 1 hour
  • A response to 90% of all urgent requests within ½ hour