Our round-the-clock helpdesk support lets your IT team focus on the most important tasks.
Netmoxie’s Managed IT Helpdesk gives growing businesses continuous technical support. By forming a partnership with your IT team, Netmoxie can help minimize distractions and keep your IT team focused on higher-level tasks. Our team is dedicated to your business, so your employees can count on faster resolution times and you’ll see fewer technical interruptions in your day.
Our co-managed IT solution provides a dedicated 1-800 live point of contact, so you can reach skilled Level I and II support technicians 24/7.
Our Helpdesk is here for:
- Basic “how-to” questions
- Windows-based workstation and application support
- Network and Internet connectivity issues
- User adds, moves and changes
- Administration of MS Exchange or hosted email
- Support for connectivity, POS, OS Remove Access, peripherals, spyware and anti-virus applications
- And more
You can count on:
- 90% of calls answered within 180 seconds
- 90% of covered non-break fix calls closed during your first call
- A response to 90% of all electronic requests within 1 hour
- A response to 90% of all urgent requests within ½ hour